Privacy Statement

No information of any nature will be shared with any third party for any reason.

We do not sell, rent, or otherwise allow anyone to have access to any information you provide us. Any information provided us will be used only to transact business with you. Your mailing and shipping address and any payment information will be held strictly confidential, and will not be released to any third party, except as required by law or court order. If paying by charge card, of course we will have to process the the card for proper authorization and payment. No information concerning you, or your business transactions with us, is stored or maintained on any computer or server that may be accessed by the Internet, or by any persons having access to the internet, for a time longer than that required for us to retrieve your private information to our secure, off-line computer system.

Sales Terms and Conditions

Shipping: All stock merchandise will be shipped within 72 hours of receipt of order. You will be notified via email of any back orders, or other delays in shipping your order. You may cancel any unavailable merchandise, or have a back-order entered at that time. All shipments are sent at our sole discretion via USPS priority, FedEx Ground, or UPS, depending on type and weight of merchandise, and your location, unless otherwise requested by you at time of order. Shipping options are FedEx or USPS overnight, 2nd day, or UPS 3rd day delivery.

Payment Terms: We accept major credit cards, money orders, personal and business checks. Sorry, no COD's. All merchandise is shipped freight prepaid, via lowest-cost method, unless otherwise specified. Delivery charges will be added to your invoice and charged to your charge card at time of shipment. If paying by check, shipping and handling will be estimated and any overage will be refunded by check within 10 days from date of shipment.

Charge Cards: Your credit card will not be charged until time of shipment for regular stock merchandise. We may get a pre-approval for the total amount of your order. All charges will be in US dollars, and the card holder is responsible for any currency conversion charges. All charges will appear on your statement as "Shirley's Cat House / Indrio."

Check, Cashiers Check and Money Orders: All funds must be in U. S. Dollars, drawn on an U. S. bank. No merchandise will be shipped until sufficient time has been allowed for all checks, regardless of type, to clear your bank (normally 10 working days). If your payment is returned by your bank for any reason, you will be charged the maximum allowable fee for collection in your area, plus any fees assed by your bank. All returned checks are collected for us by  Check Collect, and may be reported to other check approval agencies.

Special Orders: All special orders must be paid in full at time of order, and may NOT be cancelled once we have ordered your merchandise. If paying by personal or business check, allow 10 working days for your check to clear before we order your special merchandise.

Return Policy: All merchandise is guaranteed to be of kind and quality shown. No returns without prior approval, and absolutely no returns after 30 days from receipt of merchandise, regardless of reason. All return items must have an RMA number issued by us authorizing the return.  Damage claims must be filed immediately with the delivering carrier, and we must be notified within 72 hours of receipt of damaged merchandise by you. Any authorized return other than for damage or  error on our part will be subject to a restocking fee of not less than 15%, plus pro-rated shipping and handling. All returns must be carefully packed in the original packaging and shipping cartons, with all shipping charges prepaid.
NOTE: All unauthorized or "freight collect" returns will be refused, and no credit will be issued.